Build chat bots with Microsoft’s Bot Framework

One of the more fascinating trends of this past year was the move to conversational computing. Instead of building complex apps, using bots over services like Facebook’s Messenger or Microsoft’s Skype can help simplify customer interactions.

Using bots is a technique that can also work over internal chat tools like Slack and Microsoft Teams, giving rise to self-service “chatops” tools that can manage common service-desk queries. Last week, Microsoft unveiled more of its bot tools, with bots to take content and use it as the basis of conversational services.

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